1xbat Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, cricket betting, bonuses, and playing safely on 1xbat — answered clearly for Bangladesh players.
Welcome to the 1xbat help centre. This page covers the most common questions from our Bangladesh players — from opening your account and making your first bKash deposit, to understanding bonus wagering requirements and using our responsible gaming tools. Browse by category below or use your browser's search function to find a specific topic quickly.
Why Players Choose 1xbat
Instant Payments
Deposits via bKash, Nagad, and Rocket are credited within minutes.
Secure Platform
SSL encryption and two-factor authentication protect every account.
Local Banking
Support for Dutch-Bangla Bank, BRAC Bank, Islami Bank, and more.
Cricket Betting
Bet on BPL, T20 World Cup, IPL, and Bangladesh Tigers matches live.
Generous Bonuses
Welcome bonus, free spins, and seasonal Eid and BPL promotions.
Mobile Ready
Fully optimised for Android and iOS — play anywhere in Bangladesh.
Account & Registration
How do I create a 1xbat account?
Creating a 1xbat account takes under two minutes. Visit the 1xbat Login page, click the registration option, enter a valid mobile number or email address, choose a strong password, and confirm your details. You must be 21 years or older and located in Bangladesh to register. Once submitted, a verification code will be sent to your mobile number to activate the account.
What documents do I need for KYC verification on 1xbat?
1xbat requires a government-issued photo ID for KYC verification — a National ID card (NID), passport, or birth certificate are all accepted. You may also be asked to provide a selfie holding the document, or a recent utility bill showing your address. Submitting clear, legible scans speeds up the review process, which typically completes within 24 hours on business days.
I forgot my 1xbat password — how do I reset it?
On the 1xbat Login page, click the 'Forgot Password' link. Enter the mobile number or email address linked to your account, and a reset code will be sent to you immediately. Enter the code on the next screen, set a new password, and you will be logged in. If you no longer have access to the registered phone number, contact 1xbat support at [email protected] for manual identity verification.
Can I have more than one 1xbat account?
No. 1xbat strictly allows one account per player. Duplicate accounts are detected automatically and may result in permanent suspension of all linked accounts and forfeiture of any balances. If you accidentally created a second account, contact support immediately to have the duplicate closed before it causes a policy violation.
How do I close my 1xbat account permanently?
To permanently close your account, email [email protected] with the subject line 'Account Closure Request' from the email address registered to your account. Withdraw any remaining balance first, as 1xbat cannot guarantee recovery of funds after closure is processed. Requests are usually handled within 48 hours. This action is irreversible, so consider a temporary self-exclusion period first if you simply need a break from gaming.
Deposits & Withdrawals
How long does a bKash deposit take on 1xbat?
bKash deposits on 1xbat are credited to your gaming wallet within 1 to 5 minutes in most cases. During peak hours or public holidays like Eid, processing may take slightly longer — up to 15 minutes. If a deposit has not appeared after 30 minutes, keep your bKash transaction confirmation number ready and contact 1xbat support for a manual credit check.
What is the minimum deposit amount on 1xbat?
The minimum deposit on 1xbat is ৳200 via bKash, Nagad, and Rocket. Bank transfer minimums may vary by institution but are generally ৳500 or above. There is no maximum deposit limit for regular accounts, though high-volume transactions may trigger an additional identity check as a standard security measure.
What is the minimum withdrawal amount on 1xbat?
The minimum withdrawal on 1xbat is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank the minimum is ৳1,000. Withdrawals are processed within 1 to 24 hours depending on the method, and there are no hidden fees charged by 1xbat on standard withdrawals.
Does 1xbat charge any fees on deposits or withdrawals?
1xbat does not charge its own platform fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges as per their standard rates. Always check your payment provider's current fee schedule before transferring, especially for larger withdrawal amounts.
Can I withdraw my bonus funds directly?
Bonus funds on 1xbat cannot be withdrawn directly until the wagering requirement has been met. The standard rollover is typically 10x to 30x the bonus amount, depending on the specific promotion. Once the wagering requirement is completed, the cleared winnings transfer to your main wallet and are fully withdrawable. Check the specific terms of each bonus before claiming.
Games & Gameplay
What cricket betting markets are available on 1xbat?
1xbat offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs over/under, method of first dismissal, player performance props, and live in-play betting. Odds are updated in real time so you can react to match situations as they unfold.
Is the 1xbat platform fair — are games rigged?
1xbat uses certified RNG (Random Number Generator) technology in all slot and table games, ensuring outcomes are statistically random and cannot be manipulated. Live casino games are streamed in real time from professional studios with physical cards and roulette wheels, making interference impossible. The platform operates under fair play standards and undergoes periodic independent audits.
Can I play 1xbat games on my Android or iOS phone?
Yes. The 1xbat platform is fully optimised for mobile browsers on both Android and iOS, so no app download is required. Simply open your preferred mobile browser, navigate to 1xbat, log in, and play. The site loads quickly on standard Bangladeshi mobile data connections, and the touch interface is designed for comfortable play on screens as small as 320px wide.
What is the RTP on 1xbat slot games?
RTP (Return to Player) on 1xbat slots varies by game and provider. Most Pragmatic Play and NetEnt titles on the platform carry an RTP between 94% and 97%, which is standard across the industry. Specific RTP values for each game are published in the game information panel — tap the 'i' icon before launching a slot to see its certified RTP percentage.
How does the Monster Crash game work on 1xbat?
Monster Crash is a multiplier crash game available on 1xbat where a multiplier rises from 1x upward after each round begins. You place a bet before the round starts and must cash out before the monster crashes — the longer you wait, the higher your potential winnings, but if you fail to cash out in time you lose your stake. The crash point is determined by a provably fair RNG algorithm each round.
Bonuses & Promotions
What welcome bonus does 1xbat offer new players?
1xbat offers a welcome bonus for new players on their first deposit. The bonus is credited automatically once the qualifying deposit clears and may include a matched deposit bonus up to a stated percentage, plus free spins on selected slot games. Exact bonus amounts and percentages are displayed on the promotions page. All welcome bonuses are subject to wagering requirements before withdrawal.
What is the wagering requirement on 1xbat bonuses?
The wagering requirement on most 1xbat bonuses ranges from 10x to 30x the bonus amount received, depending on the specific promotion. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager a total of ৳20,000 in eligible games before winnings from that bonus become withdrawable. Sports bets and live casino games usually contribute 100% toward the rollover, while some slot games may contribute less.
Are there any seasonal promotions on 1xbat?
Yes. 1xbat regularly runs seasonal promotions tied to major events in Bangladesh and the wider cricket calendar. Players can expect special deposit bonuses during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and Victory Day in December. During BPL and T20 World Cup seasons, enhanced cricket betting odds and cashback offers are also made available to active players.
Can existing players get reload bonuses on 1xbat?
Yes. 1xbat offers reload bonuses and loyalty rewards for returning players who remain active on the platform. These typically appear as weekly or monthly deposit match promotions, free spin batches, or VIP cashback rewards for high-volume players. To ensure you receive these offers, make sure your account has marketing communications enabled and check the promotions section regularly.
Safety & Responsible Gaming
Is 1xbat safe to use in Bangladesh?
1xbat uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform. Financial transactions are processed through established local payment channels including bKash, Nagad, and Rocket, which carry their own security layers. Account information is never shared with third parties, and two-factor authentication is available to add an extra security layer to your login.
What is the minimum age to play on 1xbat?
The minimum age to register and play on 1xbat is 21 years. This is a firm policy. Players under 21 are strictly prohibited from creating accounts or placing bets. During KYC verification, 1xbat confirms date of birth from government-issued ID documents. If there is any reason to suspect a player is underage, the account will be suspended pending full identity verification.
Does 1xbat offer self-exclusion or deposit limit tools?
Yes. 1xbat provides responsiblegaming tools including deposit limits, session time reminders, and self-exclusion options. You can set daily, weekly, or monthly deposit limits directly from your account settings. Self-exclusion can be requested for a minimum period of 30 days and up to permanent closure. If you feel gambling is becoming a problem, contact [email protected] immediately or reach out to a local mental health resource for guidance.
What should I do if I think I have a gambling problem?
If you feel gambling is affecting your daily life, finances, or relationships, stop playing immediately and contact 1xbat support at [email protected] to request a self-exclusion or account closure. Taking a break is always the right decision. You can also seek help from a trusted family member or a local counselling service. Responsible gaming is a core value at 1xbat — we want every player to enjoy gaming safely and within their means.
Does 1xbat share my personal data with third parties?
1xbat does not sell or rent your personal data to third parties. Data collected during registration and KYC is used solely to verify your identity, process transactions, and comply with anti-money-laundering requirements. Payment processors like bKash and Nagad receive only the transaction details necessary to complete your deposit or withdrawal. Full details are available in the 1xbat Privacy Policy.
Still Have Questions?
Our support team is available 24/7 to help Bangladesh players with any issue not covered above. You can also explore our games, place cricket bets, or jump straight into the action at 1xbat Casino.