Privacy Policy

Welcome to 1xbat. We are committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold as a user. By accessing or using the 1xbat platform, you agree to the practices described in this document.

This policy applies to all visitors, registered users, and players accessing 1xbat through any device — including mobile phones, tablets, and desktop browsers. It covers our website, mobile-optimised experience, and any associated services we provide to players in Bangladesh.

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1. Information We Collect

When you register for an account or use the 1xbat platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport details (for age and identity verification purposes)
• Contact information: email address, phone number, and residential address in Bangladesh
• Financial information: mobile banking account details for bKash, Nagad, Rocket, or Upay used for deposits and withdrawals (we do not store full payment credentials)
• Technical data: IP address, device type, operating system, browser type, session timestamps, and geolocation data
• Behavioural data: game history, betting patterns, session duration, and platform navigation activity

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2. How We Use Your Information

1xbat uses the personal information we collect for the following legitimate purposes:

• Account registration and verification: confirming your identity and ensuring you meet the minimum age requirement of 21 years
• Service delivery: processing deposits and withdrawals, crediting bonuses, and enabling access to cricket betting, slots, crash games, and live casino features
• Security and fraud prevention: monitoring transactions and gameplay for unusual activity to protect both the player and the platform
• Customer support: responding to queries, complaints, and account-related issues sent to our support team
• Regulatory compliance: fulfilling obligations related to responsible gaming, anti-money-laundering (AML) screening, and Know Your Customer (KYC) processes

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3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual Necessity

Processing is necessary to perform the contract between you and 1xbat — specifically to create and manage your account, process your financial transactions, and deliver the gaming services you have requested.

Legitimate Interests

We process certain data — such as technical logs and behavioural patterns — on the basis of our legitimate interest in maintaining a secure, fair, and well-functioning platform for all players. We have assessed that these interests are not overridden by your individual rights.

Legal Obligation

Some data is processed because we are legally required to do so — for example, KYC identity checks, AML screening, and retaining financial transaction records for the legally prescribed period.

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4. Sharing Your Information

1xbat does not sell, rent, or trade your personal information to any third party. We may, however, share data in the following strictly limited circumstances:

• Payment processors: sharing only the minimum necessary data with mobile banking partners (bKash, Nagad, Rocket, Upay) to complete financial transactions securely
• Game providers: anonymised or pseudonymised gameplay data may be shared with software providers such as Pragmatic Play, Evolution Gaming, or Spribe solely for RNG auditing and game integrity purposes
• Legal authorities: where required by applicable law, court order, or regulatory mandate, we may disclose account or transaction data to lawfully authorised bodies

Any third party we share data with is contractually obligated to handle your information in a manner consistent with this Privacy Policy and applicable data protection principles.

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5. Payment Data and Financial Security

When you make a deposit or request a withdrawal on 1xbat using bKash, Nagad, Rocket, Upay, or any other supported payment method, we collect only the information necessary to complete that specific transaction. We do not store your full mobile banking PIN, one-time passwords (OTPs), or complete card numbers on our servers.

All financial data in transit is protected by SSL/TLS encryption. Transaction records are retained for the period required by applicable financial regulations and are stored in access-controlled environments. Bangladeshi players can transact with confidence knowing that their financial details are handled with the highest practical care.

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6. Cookies and Tracking Technologies

1xbat uses cookies and similar tracking technologies to enhance your platform experience, maintain your session, and understand aggregate usage patterns. The cookies we deploy fall into the following categories:

• Essential cookies: required for the site to function — session management, login state, and security tokens
• Analytical cookies: anonymised data on page views, session duration, and navigation flow — used to improve site performance
• Preference cookies: storing your language and display settings so the platform remembers your choices across visits
• We do not use advertising or third-party tracking cookies to serve targeted ads or build advertising profiles
• You may disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features

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7. Your Data Rights

As a 1xbat user, you have the following rights regarding the personal data we hold about you:

• Right to access: you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you may request that we correct or update it
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if you close your account and we are no longer required to retain records for legal reasons
• Right to restrict processing: you may request that we limit how we use your data in specific situations, such as while a dispute is being investigated

To exercise any of the above rights, please contact us using the details provided in Section 12 of this policy. We aim to respond to all valid requests within 30 calendar days.

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8. Data Retention

1xbat retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specifically: active account data is retained throughout the lifetime of your account; transaction and financial records are retained for the period stipulated by applicable financial regulations; KYC documentation is held for the period required by anti-money-laundering obligations; analytical and technical log data is retained for a shorter operational period and then deleted or anonymised.

When data is no longer required, we employ secure deletion methods to ensure it cannot be reconstructed or accessed by unauthorised parties.

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9. Security Measures

We take the security of your personal data seriously. The technical and organisational measures we have in place include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive data at rest, including account credentials and identity documents
• Role-based access controls ensuring that only personnel with a legitimate need can access personal data
• Regular internal security reviews and monitoring systems to detect and respond to potential data incidents promptly

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10. Children and Underage Users

1xbat is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not use this platform, create an account, or provide any personal information to us.

If we discover or are notified that a user is under 21, we will immediately suspend their account, delete the associated personal data, and reverse any transactions where possible. Parents and guardians who believe their child may have accessed our platform should contact us immediately at [email protected].

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11. Third-Party Links and Services

The 1xbat platform may reference or integrate with third-party game software providers and payment processors as described in this policy. We are not responsible for the privacy practices of external platforms or services. Any interaction you have directly with a third-party service — such as a mobile banking app or a game studio's website — is governed by that party's own privacy policy. We recommend reviewing those policies before providing personal information to any third party.

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12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 1xbat handles your personal data, please reach out to our support team. We are available 24/7 to assist players across Bangladesh.

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13. Changes to This Privacy Policy

1xbat reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent notice on the platform.

Your continued use of the 1xbat platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.